Accepting a Connection Request on the Mobile App - Individual

Here is a detailed guide on how to accept a connection request from an Onboarding Company as an Individual on the valid8Me mobile app.


If you don't have the valid8Me App, you can easily download it from the App Store or Google Play Store. Alternatively, you can also use the valid8Me Web App by visiting and selecting "Continue to Customer Portal."


If an Onboarding Company is looking to connect you will receive an email, as seen here:

Once you have selected and installed the suitable app for your phone, you can easily log in or create a new account by clicking on the "Sign Up" link located at the bottom of the screen.

Please read and accept the end user terms and conditions if you're happy to accept them.

Provide your email address and create a secure password.

To verify your email address, simply enter the code that was sent to the email address you provided in the previous step.

You will receive a confirmation notification once your account has been successfully created.

To enable valid8Me to capture pictures and record videos, if using the app for the first time, please grant the permission to access your camera and video recording while using the app. Granting permission to access your camera and video recording is necessary for performing the liveness detection test and capturing your profile photo.

Choose the document you want to upload.

To submit the required Proof of ID and Address, you have the option to either choose documents that you have saved previously or take a photo of them using the app.

You will receive a notification confirming that your document has been successfully uploaded. To continue, simply tap on the "View Documents" option.

On the next screen, you will see a checkmark confirming that the document has been successfully uploaded. Additionally, you will be prompted to upload the Proof of Address as the next document.

Now that the Photo ID and Proof of Address have been uploaded, the Customer Security Checks need to be completed. Tap on "Pending" for each one beginning with the "Liveness Detection" 

Once you have successfully completed the Customer Security Checks, you can simply tap on the "Next" button to proceed to the next step.

Provide your tax identification number (Tax ID).

Once you have entered your Tax ID, you will be given the chance to set a 4-digit PIN code. This PIN code will enable you to quickly unlock the app whenever you need to access it.

After sharing your documents with the onboarding company, you can easily access and view them, along with the details of the recipients, by going to the "My Documents" section and selecting "All".


See how to Accept a Connection Request in a 2-minute video


If you have any questions about this process please email our support team at