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Help Centre

My Digital Identity Vault

My Digital Identity Vault

Everything you need to know about storing and sharing documents in your vault.

Individual Vault

Accepting a request to share documents as an Individual client

Accepting a Connection Request on the Mobile App - Individual

When I'm connecting with an onboarding company to share documents, how do I select which documents to share?

How do I check who my documents are shared with?

How do I share my documents with others?

How do I revoke a document?

How do I upload more documents?

How do I change my personal details on the app?

How do I change my password?

How do I connect with an onboarding company to share documents?

How do I search for more companies to connect with?

How do I make my account more secure?

Why does valid8Me say that it cannot find any text on my passport/driving license?

Why is valid8Me not recognizing some of the details on my passport or driving license?

Why is valid8Me populating my details incorrectly when upload my passport/license?

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Corporate / Company Vault

Accepting a Request to Share Documents for Your Company

Accepting a Connection Request on the Mobile App - Corporate

You have received an invite from a company to be an Authorised Representative

How do I add an authorised representative on the customer desktop portal?

How to invite an authorised representative to your corporate vault using the mobile app

Accepting an invitation request to be an Authorised Representative on a mobile app

Where can I see who has access to my documents - Corporate

As a 3rd Party Admin or Controller, I have received a request to share documents on behalf of my company or a company I represent.

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